COVID-19 UPDATE: Due to increased demand, processing time for orders placed for in stock and available items may take upwards of 15 business days. For domestically made out of stock or made to order items our production time is currently at 16 weeks or less from when the order is placed. We appreciate your patience and please know that we are doing all we can to get your order out to you as quickly as possible.
How to Place An Order
Orders can be placed on our website 24 hours a day, 7 days a week. We only accept orders from US or Canada. Do you want to email or talk to a customer service representative? We welcome you to contact our customer service department by email at firstname.lastname@example.org or call 800-698-6893 to talk with our knowledgeable customer service representatives.
We accept Visa, MasterCard, American Express, and Discover Card. We can only accept payments from credit and debit cards that have either a US Zip Code or Canadian Postal Code associated with them. All prices listed on www.roller.riedellskates.com are defaulted to US Dollars (USD), but a Canadian customer can change the currency to Canadian Dollars by selecting the currency in the header at the top of the page. Debit cards are welcome but before making any large purchase, you may want to check with your card issuer to make sure you do not exceed your card’s daily or transactional limit. Purchase orders are not accepted on our website. Gift Cards or certificates either purchased or won may not be redeemed on www.roller.riedellskates.com. We are unable to accept multiple payment methods for a single order through our website. If you need to use more than one payment method, consider splitting the items you desire in to separate orders. Charges drawn on Canadian accounts may be subject to foreign transactions fees; these are not charged by www.roller.riedellskates.com and may be in addition to the grand total of your order.
All orders placed through www.roller.riedellskates.com are subject to our verification process for order accuracy and authorized valid payment. We do not store your credit or debit card information. We use Converge (formerly Virtual Merchant) for our merchant services. For security reasons, we may contact you via email or phone requesting additional information to validate your order.
In order to guard against fraudulent activity, www.roller.riedellskates.com must verify the bill to and ship to address. Please be sure to provide your exact billing address and phone number (the address and phone number your credit card issuer has on file). Incorrect information will cause a delay in the processing time of your order.
If your shipping address is different than your billing address (where you receive your credit card statement), please call your credit card issuer to make them aware of the shipping address. Informing your credit card issuer about your shipping address will not change any existing billing information; it will be temporarily listed in the bank’s memo field for purchase verification only. Please recognize that calling your credit card issuer about an address notification may not only be necessary, but it will also speed up the verification process.
A confirmation displaying an order number will appear on the checkout page immediately after your order is submitted. If an order confirmation did not appear after the final submit button, we may have received your order, but communication from our server to your computer was interrupted. Please contact customer service to verify if your order has been received.
You will also receive an order confirmation via email after completing your order online or by phone. An email address is required so that we may keep you informed on the status of your order. Please recognize that your ISP or email client may have a filter that is preventing the email confirmation from getting through to you. Please check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from OrderConfirmation@riedellskates.com.
Order Processing Time
COVID-19 UPDATE: Due to increased demand, processing time for orders placed for in stock and available items may take upwards of 10 business days. For domestically made out of stock or made to order items our production time is currently at 10-12 weeks from when the order is placed. We appreciate your patience and please know that we are doing all we can to get your order out to you as quickly as possible.
It may take up to two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process. The estimated time of arrival is determined by the chosen method of shipping and the carrier's local delivery guidelines. Air orders placed before 1:00 PM Central typically ship same day. Air orders placed after 1:00 PM Central on a Friday will ship the following Monday. Orders containing customized products will be held until the custom product has been made.
When your order ships, you will receive an email from us with a tracking number. The emails will be delivered from UPS Quantum View. Please check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from email@example.com. You can use this tracking number to check delivery status of your order. You may also contact our Customer Service Department at firstname.lastname@example.org or call 800-698-6893 for order status and tracking information.
Order Changes & Cancellations
Due to our fast order processing times, once your order is placed we will be unable to make any changes to your order. Please double check your order and make sure all the information is correct before placing your order.
We are unable to reinstate an order once it has been cancelled. You may place a new order, subject to our current availability and pricing.
Shipping Address Changes
Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it hasn't been processed for shipping, and place a new order with a different shipping address.
We (www.roller.riedellskates.com) accept orders from and ship orders to the US and Canada only.
www.roller.riedellskates.com will automatically charge and withhold the applicable sales tax for orders delivered to an address in the state of Minnesota, or to any other state as required by law.
For Canadian shipments, import duties, taxes and fees are collected at the time of checkout. We are not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.